Frequently Questions

Create an account on our website or order as a guest.

Once all items you wish to purchase have been added to your cart, follow the steps below to pay with Cash on delivery:

Click ‘Proceed to Checkout’
Fill in the “Contact Information”.
Fill in the “Billing Information” and “Shipping Method” forms.
In case of “Cash on Delivery” Billing & Shipping details should be same.
In the Payment Information form, “Cash on Delivery” will be selected by default.
To confirm your order click on “Complete Order”, note your Order Number which will be provided to you at the “Thank You” page.

Your package will be delivered via courier before or on the expected delivery date.
Note: Account creation isn’t necessary to place order.

Once you have placed your order, you will receive a confirmation email & SMS. If you do not receive an email, contact our customer service.

Yes. Click on the “Orders status” section in “YOUR ACCOUNT” and you will be able to track your order in real time.

We offer the following payment methods:

Visa

MasterCard

Cash on delivery

PKR 180 will be charged on order value of less than PKR 2,500. We provide free shipping for orders valued above PKR 2,500 in Pakistan.

By signing up an account at www.derniercree.com you will be able to access and manage your account information easily, track your order, view order history, update your address book and stay up-to-date with our offers, receive coupons and be the first ones to know about our sales, etc.

If a product runs out, it will either not be visible on the website or it will be marked as “Out of Stock”. An order may only be placed once the product shows as “Available” on the website.

For Cash on Delivery Orders, you can place orders of Worth Rs. 25,000/- Please note that for Paid orders more than Rs 50,000/, we will be needing your CNIC no as per the policy of Government of Pakistan.